Tecnovate

Questions;

1. Why did Ferro believe Tecnovate’s business lends itself to outsourcing? What is its business?
2. Compare and contrast  the outsourcing process in the text (p.73 in text) to the process Prashant used when he began thinking of going offshore for BPO thru implementation of Technovaate (Figure 1 “stages of outsourcing process” in the case).Elaborate on the differences. 2-3 paragraphs
3. How would you recommend that Ferro manage the large influx of new processes waiting to be transferred from Cendant?